How do I order my prescription?

  • Online – Using our Prescription Request triage.
  • Using our online services – SystmOne.  You will need to be registered for our online services. Please complete our Register for Online Services form to use this option.
  • Requesting a repeat prescription through your local pharmacy order and collect service – Find your local pharmacy.
  • In person or by post – Please visit our Contact Us page.
  • Due to the COVID-19 pandemic and trying to reduce footfall to the surgery, patients can now order their repeat prescriptions over the telephone by calling the dispensary line between 15:00 and 17:00 any afternoon.

Please allow 48 working hours from the time you place your order until you collect your prescription from us. If you ask us to deliver your prescription to a chemist, please remember that the chemist will need additional time to make up your prescription.

We have a dispensary and are allowed to dispense medication to patients living outside Lydney and more than one mile from a chemist. All telephone enquiries regarding prescriptions and emergency repeat prescription requests should be made on 01594 845715 between 15:00 and 17:00 only. Our dispensers Anne, Emma and Tina will help you with your enquiries.

Online Prescriptions

In order to use this secure ordering service you must first register online. Please ask one of our receptionists for a letter containing your unique identifiers to allow you to register or complete our Register for Online Services form to use this option.

This facility will allow you to make doctor appointments online and order repeat prescription items authorised by your GP direct from your computer records.

Please keep safe all passwords allocated to you. Do not share these with anyone else.

Electronic Prescribing

Our Practice is collaborating with NHGS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC, which can be paid for in ten direct debit installments of £10.81.

There is further information about prescription exemptions and fees on the NHS website.

Prescription fees