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Severnbank Surgery

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Due to the current COVID-19 outbreak, Severnbank Surgery has had to adjust the way appointments are made. Please do not attend the surgery if you have any cold symptoms, a high temperature or loss of smell. If you need to be seen we ask that patients call reception who will book you in for an initial telephone assessment with a GP. If a further appointment is required and it is deemed safe for you to come, the GP will book an appointment over the phone. Thank you.

Our Practice is collaborating with NHGS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.

The doctors and staff at Severnbank Surgery in Lydney are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, childhood vaccinations and check-ups.

 

 Important changes to routine and non-urgent blood test appointments

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

 

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

 

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

 

  • Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 
  • Check your phone for messages from us – we will also be using our patient text service to keep people informed. 
  • Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  
  • Do get in touch online or call if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

 

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.

 

 Seasonal Flu Clinics: Important Update September 2021:

 

Unfortunately we have been affected by the lack of delivery drivers as reported in the national press. We will be running our usual Seasonal Flu Clinics, however we are unable to book appointments until our new delivery dates are confirmed. We anticipate clinics will run throughout October and November. As soon as we are able to take appointment bookings we will contact eligible patients via text message or letter if we do not hold a mobile number. We will also add the dates and times of clinics here on the website: we are sorry for any inconcenience caused, it is simply beyond our control.

 

  

Please see links below for information regarding the Forest COVID-19 vaccination programme

https://www.forestgpsurgeries.co.uk/

https://www.facebook.com/Forest-GP-Surgeries-103025218456442

 

 

 

 

 

 

To Register with Patient Access please CLICK HERE

This will allow you to book appointments online and order your repeat prescriptions.

Increased Access Appointments

Severnbank Surgery are part of the group of Forest of Dean Surgeries who offer Increased Access appointments. These 'HUB' appointments are available to be booked through reception, and consist of appointments either here at Severnbank Surgery, or at one of the other participating surgeries in the Forest. These appointments can range from morning and afternoon appointments, to late evening and Saturday mornings as well.

For details, please see our information page here, or go to the Forest GP Surgeries website.

Cyber Essentials Badge 2019

 

 

NHS App

The NHS App has become a very useful tool for patient to view their medical record, book appointments, view test results and even book first appointments for referrals. It now has the option to share your COVID-19 Vaccination record as well, known as your COVID-19 Status. This can be shown via the NHS App itself, by getting a letter through the NHS website or by calling 119 if you do not have a smartphone/tablet or computer. Please be aware that you may need to be able to share your vaccination record to be able to travel abroad. To find out more information about this, please use this link to the UK Gov website, or this link to the NHS Digital webpage.

For more information about the NHS App, please use the links provided below:

General Information for NHS App

Getting access to your record through the NHS App

Sharing your COVID-19 Status through the NHS App

Ordering Repeat Prescriptions through the NHS App

On Referrals and Hospital Appointments through the NHS App

 

 

NHS GP Data

Please click on the link here to the NHS Digital website page explaining about the GP Data for Research and Planning update.

Note that this scheme has currently been delayed and is due to go ahead on September 1st, 2021.

 

 

 Privacy Notice 2021

Covid Privacy Notice April 2020

Our CQC Rating: Good

(Site updated 07/09/2021)
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