Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOne
- fill out a repeat prescriptions request
- requesting a repeat prescription through your local pharmacy order and collect service
- in person or by post
Patients can now order their repeat prescriptions over the telephone by calling the dispensary line between 11am and 1pm any afternoon.
We have a dispensary and are allowed to dispense medication to patients living outside Lydney and more than one mile from a pharmacy. All telephone enquiries regarding prescriptions and emergency repeat prescription requests should be made on 01594 845715 between 11am and 1pm only. Our dispensers Emma and Elaine will help you with your enquiries.
Collecting your prescription
Please allow 5 working days from the time you place your order until you collect your prescription from us.
If you ask us to deliver your prescription to a pharmacy, please remember that the pharmacy will need additional time to make up your prescription.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Online prescriptions
In order to use this secure ordering service you must first register for online services. Please ask one of our receptionists for a letter containing your unique identifiers to allow you to register.
This facility will allow you to make doctor appointments online and order repeat prescription items authorised by your GP direct from your computer records.
Please keep safe all passwords allocated to you. Do not share these with anyone else.
Electronic prescribing
Our practice is collaborating with NHGS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions.
The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact these patients soon to explain the benefits of this service.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.