You can now book doctors appointments on line. In order to use this new, secure booking service you must first register on-line. Please ask one of our receptionists for a letter containing your unique identifiers to allow you to register or click on the Register for Patient access on our home page.
This facility will allow you to make doctor appointments on line and order repeat prescription items authorised by your GP direct from your computer records.
NB Please keep safe all passwords allocated to you. Do not share these with anyone else.
Making an Appointment
Appointments can be made by phone on 01594 845715 or at the reception desk.
Please inform us promptly in the event of a cancellation so that we can allocate the appointment to another patient.
Please arrive on time for pre-booked appointments taking into account logistical difficulties or the time involved in travelling to the surgery. If you arrive late you will need to re-book your appointment. Thank you
Changes to our appointment system
In order to try and make it easier to understand and improve access to the doctors we have changed our GP appointment system:
1. Routine Appointments: These are pre-booked and you will know the time and the doctor.
2. Telephone Appointments: Since the COVID-19 pandemic the bulk of the appointments for the GP's have been moved to telephone calls. There are appointments for routine telephone calls with each GP throughout the morning and afternoon, used to discuss results, letters and other routine matters. There are also appointments for same-day issues that run throughout the day. If you wish to speak with a GP, reception will book you in for an initial telephone call and should the GP decide you need to be seen face to face, they will offer you an appointment to come in to the surgery while on the phone with you. Please make sure you give reception the correct contact details and a reason for the call when booking the appointment.
3. E-Consults: E-consults are a new way to get in touch with the GP for routine matters. Patients fill in an online form found through our website here which is then sent directly to the surgery. These reports are then uploaded to the patients record and passed to a GP to be dealt with. The GP has until the end of the next working day to complete and contact the patient with an outcome. E-consults can be used for a variety of purposes such as medical advice, administrative request such as fit notes, medication and letters, as well as medical advice for a child.
4. Increased Access: The Increased Access scheme allows for patients to be booked in for Acute (afternoons) and Routine (weekend and evenings) appointments with GP's and nurses at any of the surgeries within the Forest of Dean Cluster. To book these you will need to contact the reception team who will offer the available appointments and inform you who it will be with, the time of the appointment and where the clinic is being held. Please note that currently due to the COVID-19 Pandemic, the Increased Access scheme is only able to run the afternoon clinics.
Whilst we try to run to time, our philosophy is that patients will be given the time they need regardless of whether the doctor is running late.
Appointments may also be booked for the practice nurse, HCA's and midwife.
If you would like a chaperone present during your consultation then please advise the receptionist when booking your appointment or when checking in.
When We Are Closed
The quickest way to contact an Out of Hours doctor is to dial the easy to remember number 111, but if you prefer you can call the surgery number, wait until you hear the appropriate message which will allow you to hold while you are put through to the Out of Hours service.
If you call the surgery number you are able to cancel an appointment (you will be prompted for information about any appointment at the surgery you wish to cancel)
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Practice Nurse Appointments
Our Practice Nurse is a qualified nurse who has taken additional training in various fields of medicine to help the practice deliver a high standard of care to our patients. Our nurse Jane Williams has specialised in the additional fields of respiratory and diabetes. The nursing team are taking on more and more of the care previously and traditionally carried out by doctors. Their roles are therefore expanding and their appointments ever more precious.
We also have qualified Health Care Assistants in Sharon Hall and Christine Johnston who work alongside the nursing team to provide addition care to our patients. Their duties include but are not limited to taking bloods, blood pressure readings, B12 injections, minor dressings, ECG's and some annual reviews. Our reception staff are trained to put you in with the best suited practitioner for your needs and availability.
Telephoning the Practice
Like all businesses, we find our telephone lines are busier at some times than others. The following information may help you when contacting us by telephone
Our lines are busiest between 08:30 and 09:30 each morning and between 14:00 and 14:30 each afternoon. The dispensary telephone line is only open between 15:00 and 17:00 for medication and prescription queries.
Limited private appointments are available only for patients who are not registered with the doctors of the practice for NHS care.