Practice Policies

Confidentiality & Medical Records

Click on the link below for information on confidentiality

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Your information 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


If you fail to attend your appointments

Click on the link below for details of our DNA Policy

Severnbank Surgery DNA Policy



Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure below or from reception.

Complaints Procedure 2018

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Guidance and Dataset for 2014/15 Publication of Earnings

From 1 April 2015, it is a contractual requirement for practices to publish the mean earnings (e.g. average pay) for GP's working to deliver NHS services to patients.

The mean earnings for the two full time GP's working at Severnbank Surgery for the last financial year was £75,667 before tax and national insurance.

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